TERMS AND CONDITIONS
Rich Visuals LLC
Last Updated: December 13, 2025
1. Agreement to Terms
These Terms and Conditions (“Terms”) govern your access to and use of the Rich Visuals LLC website (“Site”). By accessing, browsing, or making a purchase from this Site, you agree to be bound by these Terms. If you do not agree, you may not use this Site.
2. Eligibility (Age Requirement)
You must be at least 18 years old to purchase products from this Site. By placing an order, you confirm that you meet this age requirement.
3. Products and Descriptions
Rich Visuals LLC sells hair bundles, eyelashes, and related beauty products. We strive to display accurate product descriptions and images; however, actual colors, textures, or appearances may vary due to lighting, screen resolution, or manufacturing differences. Such variations do not constitute defects.
4. Orders and Payments
All orders are subject to acceptance and availability. Prices are listed in U.S. dollars. Payment must be completed at checkout. Rich Visuals LLC reserves the right to refuse, cancel, or limit any order at its sole discretion, including suspected fraud or misuse.
5. Shipping Policy
Risk of loss transfers to the customer upon delivery to the carrier.
6. Returns, Exchanges, and Refunds
Due to the nature of hair and beauty products, strict return conditions apply:
Exchanges
Exchanges are permitted only if the product:
Refunds
Refunds are permitted only if the item is returned within 7 days of purchase, and the product meets all conditions listed above.
Non-Returnable Items
Products that are opened, worn, altered, installed, or tampered with are not eligible for exchange or refund under any circumstances.
Customers are responsible for return shipping costs unless otherwise stated.
7. Hygiene & Safety Disclaimer
For health and sanitation reasons, Rich Visuals LLC strictly enforces return and exchange conditions. Once a product has been opened or used, it is deemed unsanitary and non-returnable.
8. Intellectual Property
All content on this Site, including but not limited to logos, text, graphics, images, and designs, is the exclusive property of Rich Visuals LLC and is protected by intellectual property laws. Unauthorized use is strictly prohibited.
9. Limitation of Liability
To the fullest extent permitted by law, Rich Visuals LLC shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of this Site or our products. All products are provided “as is” and “as available.”
10. User Conduct
You agree not to:
Violation of this section may result in termination of access.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Michigan, without regard to conflict of law principles.
12. Changes to Terms
Rich Visuals LLC reserves the right to update or modify these Terms at any time. Continued use of the Site after changes constitutes acceptance of the revised Terms.
13. Contact Information
For questions regarding these Terms and Conditions, please contact:
Email: arie@rich-visuals.com
RETURN AND REFUND POLICY
Rich Visuals LLC
Last Updated: December 13, 2025
Overview
At Rich Visuals LLC, customer satisfaction is important to us. Due to the nature of hair and beauty products, we enforce strict return, exchange, and refund guidelines to ensure hygiene, safety, and fairness.
By placing an order, you agree to the terms outlined below.
Eligibility for Returns and Exchanges
Products may be eligible for return, exchange, or refund only if all of the following conditions are met:
Any product that does not meet these conditions will be rejected.
Exchanges
Exchanges are permitted only for eligible items that meet the conditions listed above.
Exchanges are subject to product availability.
Customers are responsible for return shipping costs unless otherwise stated.
Refunds
Refunds are permitted only if the item is returned within 7 days of purchase and meets all eligibility requirements.
Once the returned item is received and inspected, approved refunds will be processed back to the original form of payment. Processing times may vary depending on the payment provider.
Non-Returnable Items
The following items are not eligible for return, exchange, or refund under any circumstances:
Due to hygiene and safety standards, all sales are final once products have been opened or used.
Shipping & Handling Fees
Original shipping and handling charges are non-refundable. Customers are responsible for return shipping costs unless the return is due to an error on our part.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos and order details. Claims submitted after this timeframe may not be honored.
Contact Information
For questions regarding returns, exchanges, or refunds, please contact us at:
Email: arie@rich-visuals.com
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